Savings on tours & transport booking directly with us !
Savings on tours & transport booking directly with us !
If you wish additional time for extra activities we can plan this at any stage of the tour according to the prices provided in the extras of the tour.
Once the trip starts, if due to force majeure reasons that are not under our control the tour cannot continue, a 50% refund will be made to the client.
You can cancel the tour only if you request it within the terms and conditions of the purchased product. Otherwise payment will be lost and date will be reopened to other potential clients.
Many of our services offer a discount when paying with Cash, this is usually specified in the product details. Contact us for more information.
Please take care of our tour vehicles, any damage will have an extra charge.
The maximum waiting time if the client doesn’t report to us is 25 minutes from the agreed pickup time. If the client wants to change the pickup time it has to be the previous day of the tour during working hours, otherwise depending on the guide’s availability the client could be asked to cover an extra time payment to compensate for the time that the guide had originally allocated for the tour.
If the client has reported but takes more than 15 minutes to show up at the pickup, the waiting time after those 15 minutes will be deducted from the time dedicated to the tour.
Effective Date: June 14, 2024
TourMate Mexico ("we", "our", or "us") is committed to protecting the privacy and personal data of our clients and users. This Privacy Policy describes how we collect, use, store, and protect your information when you access or use our website, services, or any of our tourism-related products.
By using our website or purchasing a service from us through any platform (our website, marketplaces, or third-party websites), you accept the practices described in this policy.
We collect personal data that is necessary to operate our services effectively. This may include:
We only use your personal information for the purposes of:
We do not use your data for any unrelated purposes, nor do we sell or rent your information to third parties.
Your data may be shared only when strictly necessary, and under the following circumstances:
All third parties are bound to confidentiality and data protection agreements.
By booking a tour or service with us, you authorize TourMate Mexico to capture and use photographs and video content in which you may appear for promotional or advertising purposes.
If you do not wish to appear in such content, you must contact us at any time via WhatsApp or email. Once notified, we will honor your request and remove or avoid the use of your image.
Clients acknowledge that unless they submit such a request, they waive the right to take legal action or claim compensation for the use of their image.
We take appropriate administrative and technical measures to protect your data from:
Your data is stored in secure systems and only accessible to authorized personnel.
As a data subject, you have the right to:
To exercise these rights, please contact us via:
Requests will be processed within a reasonable period, as required by applicable laws.
Our website may use cookies or tracking technologies to analyze traffic and improve functionality. These do not collect personal data unless you voluntarily submit it through forms.
You may disable cookies through your browser settings if you prefer not to be tracked.
We do not knowingly collect data from individuals under the age of 18 without the consent of a parent or legal guardian. Minors must be accompanied by a responsible adult during tours and present a signed authorization form when required.
If you are accessing our services from outside Mexico, please note that your data may be transferred to and stored on servers in Mexico. By using our services, you consent to this transfer in compliance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our operations or in legal requirements. The latest version will always be available on our website and will show the "Effective Date" at the top.
If you have any questions, concerns, or wish to exercise your rights under this policy, please contact:
TourMate Mexico
Email: tourmatemx@gmail.com
WhatsApp: +52 55 4733 9528
Website: www.tourmatemexico.com