privacy policy

Privacy Policy – TourMate Mexico

Effective Date: June 14, 2024

TourMate Mexico ("we", "our", or "us") is committed to protecting the privacy and personal data of our clients and users. This Privacy Policy describes how we collect, use, store, and protect your information when you access or use our website, services, or any of our tourism-related products.

By using our website or purchasing a service from us through any platform (our website, marketplaces, or third-party websites), you accept the practices described in this policy.

1. Information We Collect

We collect personal data that is necessary to operate our services effectively. This may include:

  • Full name

  • Email address

  • Phone number (including WhatsApp)

  • Pickup location or hotel

  • Nationality or country of origin

  • Passport or ID number (only when required by local laws)

  • Payment information (handled securely by third-party processors)

  • Tour preferences and special requirements

  • Multimedia content (photos or videos taken during tours)

2. How We Use Your Data

We only use your personal information for the purposes of:

  • Providing the tourism service you have requested

  • Managing your booking and related logistics

  • Communicating with you before, during, or after your experience

  • Fulfilling legal obligations

  • Improving our services and customer experience

  • (With your consent) promotional use of photos or videos where you appear

We do not use your data for any unrelated purposes, nor do we sell or rent your information to third parties.

3. Data Sharing and Third Parties

Your data may be shared only when strictly necessary, and under the following circumstances:

  • With third-party service providers involved in the delivery of your tour, and only to the extent required

  • With government authorities, if legally obligated

  • With secure payment processors (we do not store credit card information ourselves)

All third parties are bound to confidentiality and data protection agreements.

4. Image and Multimedia Consent

By booking a tour or service with us, you authorize TourMate Mexico to capture and use photographs and video content in which you may appear for promotional or advertising purposes.

If you do not wish to appear in such content, you must contact us at any time via WhatsApp or email. Once notified, we will honor your request and remove or avoid the use of your image.

Clients acknowledge that unless they submit such a request, they waive the right to take legal action or claim compensation for the use of their image.

5. Data Storage and Security

We take appropriate administrative and technical measures to protect your data from:

  • Unauthorized access

  • Accidental loss

  • Destruction or alteration

  • Disclosure or misuse

Your data is stored in secure systems and only accessible to authorized personnel.

6. Your Rights

As a data subject, you have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion of your data (unless needed for legal or operational reasons)

  • Withdraw your consent for promotional use of your image

To exercise these rights, please contact us via:

Requests will be processed within a reasonable period, as required by applicable laws.

7. Cookies and Analytics

Our website may use cookies or tracking technologies to analyze traffic and improve functionality. These do not collect personal data unless you voluntarily submit it through forms.

You may disable cookies through your browser settings if you prefer not to be tracked.

8. Minors’ Data

We do not knowingly collect data from individuals under the age of 18 without the consent of a parent or legal guardian. Minors must be accompanied by a responsible adult during tours and present a signed authorization form when required.

9. International Users

If you are accessing our services from outside Mexico, please note that your data may be transferred to and stored on servers in Mexico. By using our services, you consent to this transfer in compliance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or in legal requirements. The latest version will always be available on our website and will show the "Effective Date" at the top.

11. Contact Us

If you have any questions, concerns, or wish to exercise your rights under this policy, please contact:

TourMate Mexico

Contact

tourmatecustomerservice@gmail.com

Whatsapp Only:

+52 55 4733 9528

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